I recently published a review here on this blog about my experience buying the Galaxycove projector. In the review, I talked about how the projector was a poorly made dropshipped projector, how it is unbranded and the company has an intentionally misleading website.
It appears that Galaxycove is desperately attempting to control the narrative by scrubbing any negativity of their projector from the Internet. Although, the Galaxycove website might have glowing endorsements from alleged customers and their Facebook and Instagram, over on Trustpilot the story is different.
I also left a review on Trustpilot, providing a valid experience I had spending over $100 Australian dollars for this less than impressive projector being sold by a company intentionally misleading its customers.
A couple of days ago, I received a notification from Trustpilot asking me for more information. It appeared as though Galaxycove were attempting to report every single negative review about them on Trustpilot. Here is the email.
I could see what Galaxycove were attempting to do, so I complied. I provided my name, email and other details proving I was a customer. Which is why I was surprised when I received this email a couple of days later.
These crooks reported my review, even though they would have been able to look up my order using my provided details and see I was a valid customer.
Not content with laying down and letting this company continue to deceive people out of their money for their very overpriced products, I provided supporting evidence of my order and sent it to Trustpilot. Curious, I decided to see if the other negative reviews were also flagged and sure enough, they were.
This isn’t all of them. There are a total of 18 reviews, 17 of those are negative and one positive (which I am sceptical about). Somehow, one of the negative reviews is visible (perhaps restored after providing evidence).
This glowing review from “Connor” which is a five-star review is clearly fake. Considering it took weeks for me to receive my projector I somehow doubt Connor got their projector in 4 days, after seeing the number of hops my package took.
As the Trustpilot page currently stands, that leaves a total of 16 negative reviews currently flagged by Galaxycove. They went and flagged every bad review they could find on the site. Go take a look for yourself here, I have never seen anything like this before.
Update October 14, 2020: It looks like Trustpilot has started reviewing some of the flags that Galaxycove placed on all of the negative reviews. As you can see on the business transparency page here, the Trustpilot team are reinstating a lot of the flagged reviews. So far, the Trustpilot statistics state that, “55% of the flagged reviews were flagged for invalid reasons.” this means Galaxycove flagged these reviews for the wrong reasons.
Is it any wonder they are desperately trying to salvage the sinking ship that is their company? Their Trustpilot rating is 1.8… The narrative is slipping from their hands.
I assume my review will be back momentarily (I will make sure of it), but this experience goes to show that Galaxycove is trying to cover up how terrible their products are.