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Eufycam Overexposure Bug Solution

Technology · March 5, 2021

I recently bought a wireless Eufycam 2 setup for our house for piece of mind for my family and our property. The setup process was a breeze, mounting the cameras and getting things up and running also equally as easy.

Everything seemed to be going well, until I noticed quite an annoying bug. The Eufycam 2 software seems to overexpose the first couple of seconds before correcting itself.

The issue results in the first second and a half being lost of the trigger event.

As you can see it starts out completely white and then fades to the footage it captured. Here is an event a stray dog triggered on my camera while I was writing this post.

Let me tell you something, nothing you do will fix this issue. It’s actually a serious software bug and Eufy are completely aware of it. There is a community thread about the issue here.

Eufy support told me that they would have a fix ready for this in 2-3 weeks. This means most likely late March, early April 2021. It’s a bit disappointing to have such a big issue hang around for as long as it has. I’ve given them my camera serial number, and they’re promising to push a priority update to me shortly.

Dwayne

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