My Experience With Indochino: Part II & Conclusion
I finally received my suit in the mail a couple of weeks ago. It came beautifully packaged and the suit looks amazing, the quality is so good. So what ended up happening? After a million emails back and forward with the non-existent customer service about why my order wasn’t showing up in my order history (to this day my order still doesn’t show up), my suit just randomly turned up. I wasn’t sent any email giving me a tracking code, nor an email to say it was on its way. I’m not sure if the trouble I went through was just unfortunate timing during server issues or if Indochino is always like this. The bottom line is I got my suit and on time as well, there were no delays. It would have been nice to know it was on its way so I didn’t keep sending emails to the one person customer support team though.