I finally received my suit in the mail a couple of weeks ago. It came beautifully packaged and the suit looks amazing, the quality is so good. So what ended up happening?
After a million emails back and forward with the non-existent customer service about why my order wasn’t showing up in my order history (to this day my order still doesn’t show up), my suit just randomly turned up. I wasn’t sent any email giving me a tracking code, nor an email to say it was on its way. I’m not sure if the trouble I went through was just unfortunate timing during server issues or if Indochino is always like this. The bottom line is I got my suit and on time as well, there were no delays. It would have been nice to know it was on its way so I didn’t keep sending emails to the one person customer support team though.
I would order from Indochino again, but if they ever mess me around a second time I will never order from them again. Don’t let this experience deter you from ordering from them, if your order doesn’t arrive it’s easy enough to do a charge back with your credit card company. Just hope you never have to contact their customer support, it appears as though only one person replies to customer support queries hence the 48 hour waits for replies from Summer I think her name was, although I could be wrong on that.