Are GalaxyCove Posting Fake TrustPilot Reviews?

Another day, another possible controversy marring the tainted Galaxycove brand that is prevalent across social media. In case you missed my review and experience buying a Galaxycove projector, you can read about that here. You can also read about Galaxycove flagging legitimate negative reviews on their TrustPilot page here.

After having my negative and legitimate review flagged, I got it reinstated by providing proof that I actually purchased a projector from Galaxycove, my review now has the “verified” label on it over at TrustPilot.

This didn’t stop Coco from Galaxycove attempting to do some damage control and in the process, attempt to discredit my review.

This really ticked me off. My review was flagged in the first place (possibly by Coco), and it was only by providing proof of my purchase that it was reinstated, but they then go on to say, “I cannot locate your account.”

Enough about my experience, let’s talk about the influx of suspicious activity on Galaxycove’ TrustPilot account. Fortunately, TrustPilot provide a transparency report of sorts with some useful data showing you when reviews were posted and the source of them.

In the space of 10 hours, two people conveniently posted 5-star reviews raving about their experience with Galaxycove. If positive reviews were common for Galaxycove, this would not be suspicious at all. But, let’s take a closer look.

And then another positive review, posted around the exact same time…

Of these two people, this was their first review and they also have no profile image.

And then again the day before, another positive 5-star review from someone with no existing reviews or profile image.

The suspicious thing about all of these reviews is they end in exclamation marks or use them more than a couple of times throughout. The language also feels way too upbeat and over the top. These reviews seem to echo the overly positive reviews on their own website.

A majority of these positive reviews have also been added in the last week or two, within a short time of one another. This graph on the TrustPilot transparency profile shows the influx of reviews in October.

You can see that a majority of the reviews received in October were overwhelmingly negative. Despite Galaxycove attempting to flag these reviews

If you read the reviews in sequential order, you begin to spot a bit of a pattern. Seemingly every time someone posts a negative (or in one case, an average review), a 5-star review is conveniently posted to attempt to offset the negative review, a game of cat and mouse. The way it is being done appears to not be one right after the other.

What are the odds three five-star reviews were posted on Galaxycove’s Trustpilot profile in the span of 24 hours? Especially when the reviews are overwhelmingly negative and complaining about many of the things that these positive reviews are praising.

All of this raises the question: Are Galaxycove intentionally posting fake reviews on their profile? The answer it would seem is obvious. But without proof, all we can do is speculate and use what information we have at hand.

Update #1 – 5 November, 2020

It appears that quite a few more positive reviews have shown up on the TrustPilot page for Galaxycove. They are doing their best to fight the negative reviews, but once again, all of the 5-star reviews are from new accounts and they are written with excessive exclamation marks again.

Other people are starting to notice. The latest negative review is asking for TrustPilot to review the positive reviews.

I can almost guarantee that Lisa’s review will be removed in the next few days. Interestingly, something else I noticed in the pattern of the reviews (despite the exclamation marks) is they are all quite small, roughly around the same length (a couple of sentences).